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Trusted Expert
Posts: 1,643
Registered: 11-28-2007
roparadi
Job Title: Associate
Store: Shawnessy
Location: Calgary, AB
0

Re: how do i get my( free windows 7 upgrade)

Sony is not doing the free upgrade on all of their computers.  You would have to find out from them which models get it and which don't.
Robert Paradis
ConnectPro Online Support Expert

Visitor
Posts: 3
Registered: 10-23-2009
sidvan
0

Re: how do i get my( free windows 7 upgrade)

When i bought the computer it ws advertised with a free upgrade to W7.  Where do i need to go/or who do i speak to to resolve this?
Trusted Expert
Posts: 1,643
Registered: 11-28-2007
roparadi
Job Title: Associate
Store: Shawnessy
Location: Calgary, AB
0

Re: how do i get my( free windows 7 upgrade)

It is the manufacturers who run the upgrade program, so I'd start with Sony, if you fell they can't help you any further, contact Future Shop's customer support and explain your situation.
Robert Paradis
ConnectPro Online Support Expert

Emerging Expert
Posts: 171
Registered: 10-01-2009
Jeff_Windows
0

Re: how do i get my( free windows 7 upgrade)

For more information about your Win 7 upgrade visit http://www.futureshop.ca/popup/windows7_lightbox02.asp and follow the directions. It will provide upgrade details.

 

Cheers,

Jeff- Windows Canada Outreach
Visitor
Posts: 3
Registered: 10-23-2009
sidvan
0

Re: how do i get my( free windows 7 upgrade)

Yes, I have tried that.  Sony support is saying you don't qualify.  Futureshop support has been quiet on this since I emailed them 5 days ago with the contents of Sony support's email response.  Stuck out here with a promise of an upgrade but no one will step up
Moderator
Moderator
Posts: 3,858
Registered: 06-27-2007
JS
0

Re: how do i get my( free windows 7 upgrade)

We understand your frustration and we have forwarded your message to our Customer Service Department, who will be contacting you directly via the email address you provided at registration. 

 

Please note that the Forum is not intended for customer service issues.  For future reference, if you have any concerns about your in-store or online customer experience at Future Shop, please contact our customer service department via email at service@futureshop.com or by phone 1-800-663-2275 so that we may address your concerns.

JS
Moderator - Montreal, Qc
>


Exalted Expert / Community Ambassador
Posts: 4,041
Registered: 07-11-2007
Snapshot
0

Re: how do i get my( free windows 7 upgrade)

I bought a Gateway and went to the many times provided link and entered all my information. In the end thay gave me a tracking number and sent me an e-mail confirmation. Some manufacturers require and receipt and money while others do not, Gateway didn't require either. :smileyhappy:

 

They will ask for your S/N number on your computer, make sure you have this handy, it will then display automatically (for mine anyways) the model number and whether or not it qualifies. Its a quick process, they just need to know which computer you bought, the S/N number, and the date. You will then enter your name, address, phone number, and e-mail address. In the end they will send you an e-mail.

 

If you have to pay anything they will ask for your credit card number at the bottom of the one screen, mainly for shipping purposes.

 

Just click on one of the many links provided and then select which manufacturer you bought from, just fill everything out. I think there was 5 or 6 steps, took me a few minutes to fill it out.  

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Visitor
Posts: 1
Registered: 10-31-2009
Question71590
0

How do I get my free Windows 7 upgrade for the HP Laptop I purchased October 4?

How do I get my free Windows 7 upgrade for the HP Laptop I purchased October 4?
Trusted Expert
Posts: 1,643
Registered: 11-28-2007
roparadi
Job Title: Associate
Store: Shawnessy
Location: Calgary, AB
0

Re: How do I get my free Windows 7 upgrade for the HP Laptop I purchased October 4?

Since you purchased your computer since June 26 of this year, go to here.  Click the link for your computer's manufacturer, fill out their form, and they'll mail you a disk you can install Windows 7 from. Take note some manufacturers require you to send a copy of your receipt, and some require you to pay for shipping.

Robert Paradis
ConnectPro Online Support Expert

Visitor
Posts: 1
Registered: 11-03-2009
Question72298
0

I purchased a new computor I would like to obtain my free upgrade to windows7

I purchased a new computor I would like to obtain my free upgrade to windows7